Welcome to this month’s volunteer update. Here is some of the key information for the coming period:
In 2018, over 5,000 incidents were recorded across parkrun events in the UK and Ireland.
Every week we review every single incident that has been logged with us over the previous weekend. We categorise each one as either a dispute, medical, operational or safeguarding issue, or sometimes as a combination of several of those, and they are also graded for severity.
You may hear from one of us at Head Office if we consider your incident warrants further investigation, and you are equally welcome to contact us via email@example.com if you have any further information to add to one of your incident reports too.
After review and/or once we are satisfied with any follow-up activity, we archive each report on the system where they are still available for reference if required.
What is an incident? An incident is something that involves one or more of the following:
You can find out more here.
All incidents should be recorded by completing an incident report form via WebFMS during results processing. Please only record one incident at a time and use the ‘Add Additional Forms’ button to report any further incidents.
If you discover that an incident occurred after you processed your results, please report it using the ‘record incidents’ option available via the menu on WebFMS.
Please also ensure that you provide plenty of information, in particular the names of the people involved and their parkrun ID (whenever possible), and consider the wording carefully. The report may need to be referred back to at a later stage, such as in the case of a serious incident.
Repeat incidents may need to be linked to your Risk Assessment and/or you may need to consider altering your course to negate a perceived risk.
Please also inform your ambassador and the landowner if a serious incident occurs at your event.
Please continue to log all your incidents throughout 2019. The information is invaluable.
Head of Event Delivery, UK and Ireland
2. Event Day Support
Every weekend two phone lines are covered on a rota basis by a dedicated ambassador to provide support for you and your event. Please use them, and if either number is engaged please leave a message and they will call you back as soon as possible.
Serious Incident Lines
UK – 020 3322 7275
Ireland – 01 691 7185
All serious incidents (which includes every instance of any of the emergency services being called) should be reported to us via this number once you have dealt with the matter in hand. You should also inform your ambassador and the landowner, as mentioned above.
Please note that these are also the numbers to call, in an emergency, if you require a parkrunner’s emergency contact details (should we have them). For more information on our process for storing emergency contact details see here.
Results Processing Support Line (UK) – 020 3322 4881
Results Processing Support Line (Ireland) – +44 20 3322 4881
If you are having problems processing your results after your event please get in touch using this number. We are on-hand to reduce your stress levels and can help solve most issues on the day.
Head of Event Delivery, UK and Ireland
3. Virtual Volunteer Survey
We recently featured our Virtual Volunteer mobile app in the parkrun newsletter and you can read the article here. As it’s been just over a year since the launch of the app we’d like to hear what you think about it so far.
Please take a couple of minutes to complete the survey. Your feedback is invaluable to us:
Global Operations Manager, parkrun Global
4. Ambassador Recruitment
Our Ambassador Programme was created in 2013 to provide a national network of skilled and experienced volunteers who get involved outside of our weekly events and provide vital support to the UK & Ireland operations team.
If you are interested in joining the Ambassador programme, you can find out more here.
We are currently looking to recruit Ambassadors in the following locations:
Head of HR and Volunteer Management
5. Google Photos Guidance
An article has been added to the wiki that outlines how Google Photos may be used to store and share event photos. Find out more here.
IT Support, parkrun Global
After reaching the end of our existing agreement, the partnership between parkrun and Strava has now come to an end. The Strava icon has been removed from the results pages and it is no longer possible to link parkrun and Strava profiles. The parkrun clubs on Strava will continue unchanged.
Head of Event Delivery, parkrun UK & Ireland
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