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Noticeboard - 18th April 2019

April Volunteer Update

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Welcome to this month’s volunteer update. Here is some of the key information for the coming period:

 

  • Incidents
  • Event Day Support
  • Virtual Volunteer Survey
  • Ambassador Recruitment
  • Google Photos Guidance
  • parkrun practice evaluation
  • Adjudications
  • Running Imp orders
  • Strava

 

1. Incidents

 

In 2018, over 5,000 incidents were recorded across parkrun events in the UK and Ireland.

 

Every week we review every single incident that has been logged with us over the previous weekend. We categorise each one as either a dispute, medical, operational or safeguarding issue, or sometimes as a combination of several of those, and they are also graded for severity.

 

You may hear from one of us at Head Office if we consider your incident warrants further investigation, and you are equally welcome to contact us via eventsupport@parkrun.com if you have any further information to add to one of your incident reports too.

 

After review and/or once we are satisfied with any follow-up activity, we archive each report on the system where they are still available for reference if required.

 

What is an incident? An incident is something that involves one or more of the following:

 

  • Personal injury to anyone (including other park users)
  • Near misses with the potential to cause serious injury
  • Property damage
  • Ill health and sickness
  • Conflict or complaints
  • Safeguarding concerns
  • Something happens which could damage the reputation of parkrun

 

You can find out more here.

 

All incidents should be recorded by completing an incident report form via WebFMS during results processing. Please only record one incident at a time and use the ‘Add Additional Forms’ button to report any further incidents.

 

If you discover that an incident occurred after you processed your results, please report it using the ‘record incidents’ option available via the menu on WebFMS.

 

Please also ensure that you provide plenty of information, in particular the names of the people involved and their parkrun ID (whenever possible), and consider the wording carefully. The report may need to be referred back to at a later stage, such as in the case of a serious incident.

 

Repeat incidents may need to be linked to your Risk Assessment and/or you may need to consider altering your course to negate a perceived risk.

 

Please also inform your ambassador and the landowner if a serious incident occurs at your event.

 

Please continue to log all your incidents throughout 2019. The information is invaluable.

 

Helen Hood

Head of Event Delivery, UK and Ireland

 


 

2. Event Day Support

 

Every weekend two phone lines are covered on a rota basis by a dedicated ambassador to provide support for you and your event. Please use them, and if either number is engaged please leave a message and they will call you back as soon as possible.

 

Serious Incident Lines

 

UK – 020 3322 7275

Ireland – 01 691 7185

 

All serious incidents (which includes every instance of any of the emergency services being called) should be reported to us via this number once you have dealt with the matter in hand. You should also inform your ambassador and the landowner, as mentioned above.

 

Please note that these are also the numbers to call, in an emergency, if you require a parkrunner’s emergency contact details (should we have them). For more information on our process for storing emergency contact details see here.

 

Results Processing Support Line (UK) – 020 3322 4881

Results Processing Support Line (Ireland) – +44 20 3322 4881

 

If you are having problems processing your results after your event please get in touch using this number. We are on-hand to reduce your stress levels and can help solve most issues on the day.

 

Helen Hood

Head of Event Delivery, UK and Ireland

 


 

3. Virtual Volunteer Survey

 

We recently featured our Virtual Volunteer mobile app in the parkrun newsletter and you can read the article here. As it’s been just over a year since the launch of the app we’d like to hear what you think about it so far.

 

Please take a couple of minutes to complete the survey. Your feedback is invaluable to us:

Click here to access the survey.

 

James Kemp

Global Operations Manager, parkrun Global

 


 

4. Ambassador Recruitment

 

Our Ambassador Programme was created in 2013 to provide a national network of skilled and experienced volunteers who get involved outside of our weekly events and provide vital support to the UK & Ireland operations team.

 

If you are interested in joining the Ambassador programme, you can find out more here.

 

We are currently looking to recruit Ambassadors in the following locations:

  • Greater Manchester
  • North Surrey
  • East Suffolk

Jaz Bangerh

Head of HR and Volunteer Management

 


 

5. Google Photos Guidance

 

An article has been added to the wiki that outlines how Google Photos may be used to store and share event photos. Find out more here.

 

Jake Lodge

IT Support, parkrun Global

 


 

6. parkrun practice evaluation 

 

In the March update I mentioned our plans to evaluate the implementation and impact of the parkrun practice initiative. We are working closely with a leading academic (and passionate parkrunner), Dr Joanna Fleming from the University of Warwick on this.

 

Focusing on implementation first; we want to find out how the initiative is being delivered by GP practices and parkrun event teams, compare different approaches, flag up the barriers and challenges and find possible solutions. For this, Dr Fleming has developed two surveys – one for GP practices and one for all 5k event teams. We sought the views of the Regional Event Support Ambassadors, and the Health and Wellbeing Ambassadors, in developing the latter survey.

 

The GP practice version was distributed to all registered ‘parkrun practices’ this week.  The event team survey is being finalised, and will be emailed to all 5k event teams in the first few weeks of May.  This is just to give you a heads up, and to seek the support of event teams, regardless of whether they are linked with a GP practice through the parkrun practice initiative, in completing the event team survey.

 

Chrissie Wellington

Health and Wellbeing Lead, parkrun Global

 


 

7. Adjudicator Update 

 

Adjudications of our 5k events are currently carried out by 23 internally recruited parkrun volunteers to ensure that teams are operating within the guidelines we’d expect.

 

You may or may not receive a visit from one of them in 2019 but please rest assured that they are a friendly bunch who will always contact you ahead of their visit and also give you feedback on the day. Please add them to the volunteer roster as ‘other’ when/if they do join you.

 

You can view their terms of reference here and the Adjudicator Checklist here which is a useful best practice tool whether you are expecting a visit or not.

 

Helen Hood

Head of Event Delivery, parkrun UK & Ireland

 


 

8. Running Imp orders

 

For the past few years, we have asked any teams who wanted additional or replacement signage and stakes to place their orders directly with Running Imp. However, this is no longer the case.

 

So that we can simplify our accounts procedure and make it faster and easier for event teams going forward, please contact eventsupport@parkrun.com regarding any items you need and we’ll order them for you using the funds in your donation pot to pay for them.

 

Debbie Norris

Event Support Administrator, parkrun UK

 


9. Strava

 

After reaching the end of our existing agreement, the partnership between parkrun and Strava has now come to an end. The Strava icon has been removed from the results pages and it is no longer possible to link parkrun and Strava profiles. The parkrun clubs on Strava will continue unchanged.

 

Helen Hood

Head of Event Delivery, parkrun UK & Ireland

 

 

 

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